Frequently asked questions

Everything you need to know about your custom football card: customization, material, delivery times and warranty.

Your custom card

How do I create my custom football card?

In three steps with our online customizer: choose the design you like best (Icon, TOTW, club or national team), upload your photo and enter your name, and set your stats however you like. We take care of the rest: we print your card, cut out its classic silhouette and ship it to your door.

Can I customize everything on the card?

Yes. You can upload your own photo, enter your name, pick your country's flag and your team's badge, and set every stat (Pace, Shooting, Passing, Dribbling, Defending, Physical) just like on an Ultimate Team card. You also choose the card design and its size.

What photo should I upload for the best result?

Ideally a sharp, well-lit photo where the person is clearly visible, preferably facing the camera or from the waist up. The background doesn't matter: we remove it automatically so you look like a cover star. If your photo isn't good enough to print well, we'll let you know before producing your card.

Can I see my card before it's printed?

Yes. Before printing we prepare a preview of your card and we don't start production until you approve it. That way you can make sure the photo, the name and the stats are exactly how you want them.

Are the cards an official product?

No. Our cards are original designs inspired by the style of Ultimate Team football cards. CardsGOAT is not affiliated with EA Sports, FIFA or any club, league or federation.

Material and sizes

What material are the cards made of?

Our cards are made of 5 mm black Foam PVC, a premium material that's unique on the market: rigid, durable and with far more body than the usual thin prints. We print your design in high quality and then cut out the classic football card silhouette, ready to collect, gift or display.

What sizes are available?

You can choose between A4, A3 and A2. A4 is perfect for a desk or shelf; A3, our best-selling size, and A2 look amazing on the wall of a bedroom, club or office.

Shipping and delivery times

How long does my order take to arrive?

Production takes 5 working days from the moment you approve your card's preview. Then add shipping: 1–3 working days to Spain, 5 to the rest of Europe and 5–12 to the rest of the world. Express shipping options are also available at checkout.

Do you ship outside Spain?

Yes, we ship across Europe and worldwide. The cost and shipping options available for your address are shown at checkout before you pay.

Changes, returns and warranty

Can I change or cancel my order?

Yes, free of charge, as long as you haven't approved your card's preview yet. Once you approve it, the order goes into production and can no longer be cancelled or changed. If you want to change something, write to us as soon as possible with your order number.

Can I return my card if I change my mind?

As a personalized product made to your specifications, the 14-day right of withdrawal doesn't apply. That's exactly why we don't print anything without your approval of the preview. You'll find all the details in our returns policy.

What if my card arrives damaged or with a mistake?

We'll fix it at no cost. Write to us at info@cardsgoat.com within 30 days of delivery with your order number and a photo of the issue, and we'll send you a new card. Your purchase is also covered by the 3-year legal conformity guarantee.