Frequently asked questions

Everything you need to know about your custom football card: customization, material, delivery times and warranty.

Your custom card

How do I create my custom football card?

Your personalised football card is made in three steps in our online card maker, with no account needed and in about five minutes. First you pick the design from the ten FC 26 season models (Gold, Icon, Team of The Week, Heroes, Flashback and more) and the size: Small, Medium or Large. Then you upload your photo and type your name, and choose your country's flag, your club badge and your position. Finally you set the six stats and the overall rating, and you see the result on screen straight away. Once you pay, our team edits the photo, emails you a preview and only prints once you approve it. Then we cut the card silhouette and ship it to your door.

Can I customize everything on the card?

Yes. You can upload your own photo, enter your name, pick your country's flag and your team's badge, and set every stat (Pace, Shooting, Passing, Dribbling, Defending, Physical) just like on an Ultimate Team card. You also choose the card design and its size.

What photo should I upload for the best result?

The photo is what matters most. Ideally use a sharp image in natural light where the person is clearly visible, front-on or from the waist up, like a player presentation pose: arms crossed, eyes on the camera. Wearing the team shirt makes it even better. The background does not matter, because we remove it automatically so they look like a cover player. Avoid blurry or very small photos, backlighting or harsh shadows on the face, and do not use screenshots or heavily compressed WhatsApp images. If the photo is not good enough to print well, we tell you before producing the card and you can send us another one.

Can I see my card before it's printed?

Yes. Before printing we prepare a preview of your card and we don't start production until you approve it. That way you can make sure the photo, the name and the stats are exactly how you want them.

Are the cards an official product?

No. Our cards are original designs inspired by the style of Ultimate Team football cards. CardsGoat is not affiliated with EA Sports, FIFA or any club, league or federation.

Is a personalised FIFA 'tarjeta' the same as a 'carta'?

Yes, it is the same product. In Spain they are called cartas, as in the video game and the deck of cards, and that is the word we use across the site. In Latin America tarjeta FIFA personalizada or tarjeta de fútbol personalizada is more common. Whichever word you use, we are talking about the same thing: an Ultimate Team style card with your photo, your name, your badge and your stats, printed on 5mm foam PVC and cut to a card silhouette.

Material and sizes

What material are the cards made of?

Every card is made from 5mm black foam PVC, a premium material that is unique in the personalised card market: rigid, light and durable, with far more body than the thin sheets or cardboard other shops use. It does not bend, does not warp with humidity and lasts for years on a wall or a desk without wearing out. We print the design in high definition directly onto the panel, with vivid colours and sharp detail across the whole photo, and then cut the classic football card silhouette with clean edges. The result is a piece you can collect, gift or display, and one you can feel in your hand from the first moment.

What sizes are available?

You can choose between three sizes, all with the same material and finish. The Small measures 29 × 18 cm, weighs about 700 g and is ideal for a desk or shelf, especially with the display stand. The Medium, 42 × 26 cm and about 900 g, is our best seller: it has presence on a bedroom wall without taking it over. The Large, 59 × 36 cm and 1.4 kg, is for someone who wants the card to own the room, the club or the office; it hangs without drilling with the magnetic wall mounting kit. If it is a gift and you are unsure, the Medium is usually the safe choice. The price of each size is shown before you personalise, and the full comparison is in the sizes and prices guide.

Shipping and delivery times

How long does my order take to arrive?

The timeline has two parts. Production takes 5 business days and starts when you approve your card's preview, not when you pay: the sooner you approve it, the sooner it ships. Then add shipping: 1 to 3 business days in Spain, 5 in the rest of the European Union and 5 to 12 in the United Kingdom, Switzerland, Norway and other destinations. In Spain you can normally expect it within 6 to 8 business days in total. Shipping to Spain costs €4.99 and is free from €59; all other rates are in our shipping policy. At Christmas, order with time to spare, as carriers are busier.

Do you ship outside Spain?

Yes, we ship across Europe and worldwide. The cost and shipping options available for your address are shown at checkout before you pay.

Changes, returns and warranty

Can I change or cancel my order?

Yes, free of charge, as long as you haven't approved your card's preview yet. Once you approve it, the order goes into production and can no longer be cancelled or changed. If you want to change something, write to us as soon as possible with your order number.

Can I return my card if I change my mind?

As a personalized product made to your specifications, the 14-day right of withdrawal doesn't apply. That's exactly why we don't print anything without your approval of the preview. You'll find all the details in our returns policy.

What if my card arrives damaged or with a mistake?

We'll fix it at no cost. Write to us at info@cardsgoat.com within 30 days of delivery with your order number and a photo of the issue, and we'll send you a new card. Your purchase is also covered by the 3-year legal conformity guarantee.